This week has been complete a roller coaster ride for me. I saw both the ups & downs with my blog - almost lost this domain, PR Update, etc... Many would have noticed that my domain "www.newbloggingtipz.com" was not available for few days. The reason behind the absence was a redirection problem - the infamous "Another blog or Google site is running on this address" problem.
I did struggle to get my domain back. I'm not sure how I solved my issue but this might help you provided you have proper DNS settings on your domain registrar. I should definitely thank Jacklynn Tong and Patrick from the Google Apps team for their support and nitecruz from the blogger help forum who tried their best to solve my issue. I would list two possible solutions that would solve this issue.
Before we beign, just check whether the DNS settings are correct on your domain registrar. You need to have the CNAME and A NAME records as mentioned in the screen-shot below.
Note: Please replace the domain name in the respective rows above with your domain name. I just showed you the DNS settings for my blog.
Are they correct? If not, change them as mentioned above and wait for 1800 seconds. Now, trying redirecting your blog to the custom domain. If they are correct and still you see the problem on the blogger dashboard, then you need to try this...
SOLUTION 1
1. Login to your Google Apps Account - Domain Management. Navigate to "Settings" page from the dashboard. Now, choose sites tab that appears on the left.
2. You will see a tab that shows "Web Mapping". Just click on it. Check whether a mapping exists. If yes, then delete the mapping.
3. Now, login to your Blogger Dashboard and try to redirect your blogspot domain to the custom domain.
SOLUTION 2
1. Login to your Google Apps Account - Domain Management. Navigate to "Settings" page from the dashboard. Now, choose "Sites" tab that appears on the left.
2. You will see a tab that shows "Web Mapping". Just click on it. Check whether a mapping exists. If not, return to the previous page. Click on "Change URL" link that appears to be blue in color. Have a look at the screen-shot below.
3. Select the second option on the page that appears below. Just enter "www" in the space available in the second option. Proceed with the continue options. Now, make the DNS changes if required to! Else, leave it as it was! Have a look at the screen-shot below for better understanding.
4. Now, save the changes that you made. Wait for few minutes. Then, login to your Blogger Dashboard and try to redirect your blogspot domain to the custom domain. It should now redirect to the sites page which you enabled (mentioned at step 3). In other words, you should not see the "Another blog or.." error.
5. If yes, then your problem is solved. Just revert back to the blogspot domain from your blogger dashboard. Save it. Later, login to your Apps Accout and navigate to "Dashboard >> Settings >> Sites". Again hit the "Change URL" link and choose the first option. Save the changes you made. Log out from your Google Apps Account. Wait for few minutes.
6. Now, login to your Blogger Account and try to redirect your custom domain. You will not see "Another blog or Google site is already using this address" error.
Well, if the above two solutions don't work. Then, login to your Google Apps Account and Use the "Support" tab to contact the Google Apps Team. Your query will be addressed in not more than 48 hours. In my case, they even gave me a call to fix the issue. So, don't panic! You will get back your domain! You may contact me via email if you need any help regarding this issue!
Note: Please replace the domain name in the respective rows above with your domain name. I just showed you the DNS settings for my blog.
Are they correct? If not, change them as mentioned above and wait for 1800 seconds. Now, trying redirecting your blog to the custom domain. If they are correct and still you see the problem on the blogger dashboard, then you need to try this...
SOLUTION 1
1. Login to your Google Apps Account - Domain Management. Navigate to "Settings" page from the dashboard. Now, choose sites tab that appears on the left.
2. You will see a tab that shows "Web Mapping". Just click on it. Check whether a mapping exists. If yes, then delete the mapping.
3. Now, login to your Blogger Dashboard and try to redirect your blogspot domain to the custom domain.
SOLUTION 2
1. Login to your Google Apps Account - Domain Management. Navigate to "Settings" page from the dashboard. Now, choose "Sites" tab that appears on the left.
2. You will see a tab that shows "Web Mapping". Just click on it. Check whether a mapping exists. If not, return to the previous page. Click on "Change URL" link that appears to be blue in color. Have a look at the screen-shot below.
3. Select the second option on the page that appears below. Just enter "www" in the space available in the second option. Proceed with the continue options. Now, make the DNS changes if required to! Else, leave it as it was! Have a look at the screen-shot below for better understanding.
4. Now, save the changes that you made. Wait for few minutes. Then, login to your Blogger Dashboard and try to redirect your blogspot domain to the custom domain. It should now redirect to the sites page which you enabled (mentioned at step 3). In other words, you should not see the "Another blog or.." error.
5. If yes, then your problem is solved. Just revert back to the blogspot domain from your blogger dashboard. Save it. Later, login to your Apps Accout and navigate to "Dashboard >> Settings >> Sites". Again hit the "Change URL" link and choose the first option. Save the changes you made. Log out from your Google Apps Account. Wait for few minutes.
6. Now, login to your Blogger Account and try to redirect your custom domain. You will not see "Another blog or Google site is already using this address" error.
Well, if the above two solutions don't work. Then, login to your Google Apps Account and Use the "Support" tab to contact the Google Apps Team. Your query will be addressed in not more than 48 hours. In my case, they even gave me a call to fix the issue. So, don't panic! You will get back your domain! You may contact me via email if you need any help regarding this issue!